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How h77 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account, process payments through bKash, Nagad, or Rocket, and keep your access secure. Availability of our platform depends on your local law and eligible regions.

Account data protectedLocal wallet privacySecure data handlingYour rights respected
h77 How h77 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply security measures across every layer of your account — from the moment you log in to the point your bKash or Nagad withdrawal clears. Here is what that looks like in practice.

Account Security

Your account is protected with OTP verification on login. We do not store your wallet PIN or mobile banking credentials — those stay inside your bKash, Nagad, or Rocket app.

Cookie Use

We use session cookies to keep you logged in across pages and analytics cookies to understand how the platform is used. You can manage cookie preferences from your browser settings.

Data Retention

Transaction records are held as long as financial regulations require. Account profile data is removed within a reasonable period after you close your account, except where legal obligations apply.

Your Rights

You can request access to your data, ask us to correct inaccurate details, or request deletion where no legal hold applies. Submit requests through live chat or email support.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about how we handle your data, want to request a copy of what we hold, or need to report a concern, our support team is available through the channels below. We aim to respond to data-related requests within a reasonable timeframe.

Live Chat Start a chat from the account menu on your phone or browser. Quickest path for account-level privacy questions.
Email Support Send your data request or privacy concern to our support address. Include your registered contact detail so we can verify your identity.
In-App Help Open the Help section inside your account, select Privacy, and submit a request directly tied to your account record.

Privacy Questions We Hear Most

Straight answers to what our account holders ask about data, access, and their rights on h77.

We collect your name, contact details, and the wallet identifiers linked to your bKash, Nagad, or Rocket account. We also log device type and session data when you access the platform.

We share data only to process payments, meet a legal obligation, or investigate fraud. We do not sell your personal information to advertisers or unrelated third parties.

Transaction records are retained as long as applicable financial regulations require. Session and device logs are cleared on a rolling basis. Closed accounts retain only legally required data.

Contact us via live chat from your account menu or send a request by email. Include your registered contact detail so we can verify your identity before releasing any information.

Yes. Where no legal hold applies, you can request deletion of your account data. Submit the request through live chat or email support and we will confirm the outcome.

We use session cookies for login continuity and analytics cookies to improve the platform. You can manage or block cookies through your browser settings at any time.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.